Quick Summary: We offer a 7-day money-back guarantee for all premium subscriptions. If you're not satisfied, request a refund within 7 days of purchase.
1. Refund Eligibility
You may request a refund for your Web Scrivener premium subscription under the following conditions:
- The refund request is made within 7 days of the original purchase date
- The subscription has not been previously refunded
- You provide the order number or email associated with the purchase
2. How to Request a Refund
2.1 Self-Service Refund (Recommended)
- Open the Web Scrivener extension
- Go to the "Premium" tab
- Find your order in "My Orders"
- Click the "Refund" button
- Confirm the refund
Refunds processed through self-service are immediate. Your premium membership will be cancelled upon refund.
2.2 Contact Support
If you cannot use the self-service option, contact us at leo.st.gz.cn@gmail.com with your order number and reason for refund.
3. Refund Processing
- Processing time: Refunds are processed immediately upon approval
- Funds arrival: 5-10 business days, depending on your payment provider
- Original payment method: Refunds are returned to the original payment method
- Partial refunds: Not available for subscription products
4. Membership Cancellation
Upon refund:
- Your premium membership will be immediately cancelled
- You will lose access to all premium features
- Your account will revert to the free tier
- Any ongoing exports will be allowed to complete
5. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Refund requests made after the 7-day window
- Accounts suspended or terminated for Terms of Service violations
- Previously refunded subscriptions
- Requests without valid proof of purchase
6. Subscription Renewals
If your subscription auto-renews and you wish to cancel:
- Cancel at least 24 hours before the renewal date to avoid being charged
- Renewal charges are subject to the same 7-day refund policy
- Cancellation of auto-renewal does not automatically refund the current period
7. Payment Provider Policies
Refunds are processed through Paddle. In some cases, your bank or card issuer may take additional time to process the refund. If you do not see the refund after 10 business days, contact your payment provider first, then reach out to us.
8. Disputes and Chargebacks
We encourage you to contact us directly before initiating a chargeback. Most issues can be resolved quickly through our support team. Unjustified chargebacks may result in account suspension.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about refunds, contact us:
简要说明：所有高级订阅均提供 7 天无理由退款保证。如果您不满意，请在购买后 7 天内申请退款。
1. 退款条件
在以下条件下，您可以申请 Web Scrivener 高级订阅退款：
- 在原始购买日期后 7 天内提出退款申请
- 该订阅此前未被退款过
- 您提供与购买关联的订单号或邮箱
2. 如何申请退款
2.1 自助退款（推荐）
- 打开 Web Scrivener 插件
- 进入"会员"标签页
- 在"我的订单"中找到您的订单
- 点击"退款"按钮
- 确认退款
自助退款立即处理。退款后您的高级会员将被取消。
2.2 联系客服
如果无法使用自助选项，请发送邮件至 leo.st.gz.cn@gmail.com，附上订单号和退款原因。
3. 退款处理
- 处理时间：退款批准后立即处理
- 到账时间：5-10 个工作日，取决于您的支付提供商
- 原支付方式：退款退回原支付账户
- 部分退款：订阅产品不支持部分退款
4. 会员取消
退款后：
- 您的高级会员将立即取消
- 您将失去所有高级功能的访问权限
- 您的账号将恢复为免费版
- 正在进行的导出任务将被允许完成
5. 不予退款的情况
以下情况不予退款：
- 超过 7 天退款期限的申请
- 因违反服务条款被暂停或终止的账号
- 此前已退款的订阅
- 无法提供有效购买凭证的申请
6. 订阅续费
如果您的订阅自动续费并希望取消：
- 至少在续费日期前 24 小时取消，以避免被扣费
- 续费费用同样适用 7 天退款政策
- 取消自动续费不会自动退还当前周期的费用
7. 支付提供商政策
退款通过 Paddle 处理。在某些情况下，您的银行或发卡机构可能需要额外时间处理退款。如果 10 个工作日后仍未收到退款，请先联系您的支付提供商，然后再联系我们。
8. 争议和拒付
我们建议您在发起拒付前直接联系我们。大多数问题可以通过我们的客服团队快速解决。无正当理由的拒付可能导致账号被暂停。
9. 本政策的变更
我们可能会不时更新本退款政策。变更将在本页面发布，并更新修订日期。
10. 联系我们
如果您对退款有疑问，请联系我们：